FAQ and SHOP POLICIES  

1:CUSTOM ORDERS

Q: Can I request special items? If so, how?

A: Yes, we often can accommodate custom requests. Sebastian will take the information, and be in touch with you about what he is able to find during his next trip to Ecuador. In most cases, you will not be obligated to purchase the item unless it matches what you are looking for. We want you to be completely happy with your purchase!

(Sebastian found a beautiful and specific poncho for a customer recently, and she is greatly enjoying it. It's our pleasure to find these special items for you.)

To learn more, please contact us.

2:SHIPPING

We ship globally! In many cases, we can ship for free as well. Contact us with inquiries.

3:RETURNS

Unsatisfied with your purchase?  Please contact us.

4:RETURNS

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